Shipping policy
Shipping Policy
At Pretty Personalized, every piece is custom made just for you. Because each item is personalized, we ask that customers please review all shipping and production details carefully before placing an order.
Order Processing
All orders are processed after payment has been successfully received and cleared.
Please allow 1–2 business days for mandatory payment processing and verification before your order is placed into production. Orders are processed Monday–Friday only. Orders placed on weekends or holidays will begin processing the next business day.
Due to the custom nature of our products, all sales are made to order.
Production Time
Once your order has completed processing, production time may take approximately 7–14 business days depending on the item ordered and current order volume.
Please note:
- Production time does not include shipping or delivery time.
- Business days do not include weekends or holidays.
- Custom pieces require time, care, and craftsmanship to create.
Shipping & Delivery
After production is complete, orders will be shipped using the delivery method selected at checkout.
Estimated delivery time is an additional 7–10 business days depending on the customer’s selected shipping method and carrier delays.
Tracking numbers will be provided for all orders once shipped.
Orders ship Monday–Friday only.
Multiple Item Orders
If you order multiple items under one order, products may occasionally ship separately depending on production completion times.
In rare situations, we may ship part of your order before the remaining items are complete so you can receive available products sooner. If this occurs, the customer will be notified and will not be charged additional shipping fees.
Domestic Shipping (USA)
We currently ship throughout the United States. For security purposes, we reserve the right to ship orders only to the billing address associated with the payment method used during checkout if necessary.
All packages may require signature confirmation upon delivery depending on order value or carrier requirements.
International Shipping
We currently ship internationally to select countries worldwide.
International delivery times may vary depending on destination, customs processing, and local postal services. Customers are responsible for any customs duties, import taxes, tariffs, or additional governmental fees required by their country.
Pretty Personalized is not responsible for delays caused by customs processing or international mail carriers.
For international shipping questions, please contact:
Order Verification & Fraud Protection
To protect our customers against identity theft and fraudulent transactions, Pretty Personalized reserves the right to cancel and refund orders flagged as high-risk by our payment processor.
Orders may be flagged for reasons including but not limited to:
- Billing and shipping address mismatch
- Multiple failed payment attempts
- Orders placed from high-risk IP locations
- Orders placed internationally with domestic shipping addresses
If additional verification is required, a representative may contact you for confirmation before your order is approved.
If verification information is not received within 48 hours, the order may be canceled and refunded automatically.
Pretty Personalized will never request your Social Security number or full debit/credit card number.
Contact Us
For questions regarding your order, shipping, or delivery, please contact: